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faq

  • Do you do custom orders?
    If you have a particular product or crystal in mind that you are searching for, please don't hesitate to contact us as we are more than happy to try and source it from our suppliers.
  • Where is Maja Crystals located?
    Maja Crystals is an online store only, based in Melbourne, Victoria. Take advantage of our free shipping in Australia on orders over $80.
  • Where do you ship to?
    At the moment we only ship Australia wide.
  • How can I track my order?
    Once your order has been shipped, you will receive an email from us confirming the dispatch and tracking number which can be tracked on Australia Posts website.
  • How do I qualify for free shipping?
    Simply spend over $80 in one transaction and you will qualify for free standard shipping via Australia Post.
  • How do I know what type of crystal I need?
    They say we don't choose crystals, crystals choose us... The crystal that you need will be the one that you feel drawn to and will be a stand out. On each of our product listings, we have included information about each crystal, including the meanings which can assist you to determine whether the crystal will be beneficial for you.
  • How long will my candle order take?
    All candles are custom made, based on what selections you choose at checkout. We require 3 business days to create your candle from the order being placed before being shipped out. You will receive a confirmation email of shipment with a tracking number once the order has been dispatched.
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